User Experience Team

The User Experience Team at Rockwell Software provides a user-centered, multidisciplinary approach to software design. Team members have expertise in the areas of task analysis, user analysis, user interface design, paper prototyping, usability testing, visual design, and information development. Development teams we've worked with have produced Microsoft Windows and Web applications, help systems, hardware products, as well as web sites.

Too often, products are designed in isolation. It is important to understand what problem the customer is trying to solve before adding functionality to a new or existing product. To understand the problems, we must be constantly gathering requirements and feedback from our customers. Customer input is gathered through user and task analyses, focus groups, and product design reviews. We then work with the product team to identify how the customer's input will affect the next RSI product. Developers, technical writers, graphic artists, usability specialists, and product marketing personnel should also be involved throughout the product development lifecycle.

Usability is not a one-time, monolithic activity that occurs just before the product is ready to ship. Instead, it is practiced throughout product design and development to ensure that the product is meeting customers' needs. Bringing us into your software development process during the design/envisioning phase results in a well-designed product that more closely meets the needs of our customers.